#BBCStoryWorks uses facial coding tech to measure emotional impact of digital content marketing


BBC StoryWorks, the content marketing arm of BBC Advertising, is pioneering new ways of understanding the emotional impact of content-led marketing by measuring consumers’ subconscious reaction to campaigns on BBC.com. In a study titled The Science of Engagement, its in-house insight team, in partnership with facial coding experts CrowdEmotion, has combined traditional research metrics with facial coding to understand how brands can use content-led marketing to effectively engage with consumers.

BBC Advertising plans to offer this insight to premium clients as part of its campaign reporting to ensure they understand the full impact content-led marketing can have on consumers and the value of it to their brands.

  • Research used state of the art facial coding technology
  • 63% said content-led marketing is an innovative way for advertisers to reach audiences
  • Brand engagement and perception heightened by transparency, integration and a premium environment

According to the research – the first of its kind by a publisher – well executed and clearly labelled content-led marketing is considered trusted and persuasive in quality environments, and has a powerful emotional impact for the brands involved.

Exposure to content-led marketing can significantly improve consumers’ positivity towards the advertising brands (with a +77% increase in explicit positivity between pre and post exposure). In addition, the study measured* the second-by-second facial movements of people as they experienced the content to measure true engagement and the respondents’ implicit reaction.  The results showed that exposure can also lead to a 14% increase in subconscious positivity.

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Richard Pattinson

In a time when advertisers’ are increasing their spending on content-led marketing, it is important that they also feel confident in its effectiveness, and understand the significant positive impact this kind of content has on their brand,” said Richard Pattinson, SVP Content, BBC Advertising and Head of BBC StoryWorks, adding. “We believe that this study will enhance advertisers understanding and confidence in these campaigns, and in the value of high quality content-marketing delivered in premium environments.

Other key findings from the research include:

  • Transparency and quality were revealed to be the most important factors in engaging the audience.
  • 64% were happy to read content-led marketing so long as it is clear which brand it is presented by and 64% were happy to read as long as it is clearly labelled.
  • Among those who already have a high awareness of the medium, this increases to 82% and 83% respectively. From that group, 80% agreed they would share it and 80% think it plays a complementary role to editorial content.
  • In the facial coding study, rejection for fully labelled brand-presented content was 7% below the average benchmark, while rejection for non-labelled content was 18% above the average.
  • 63% of respondents were happy to see the content as long as it mirrored the quality of the provider’s editorial content. In addition, 59% found the content informative, 55% found it interesting and 57% said they would share it.
  • Consumers are 30% more likely to believe content-led marketing on premium news providers will be more informative and accurate than on non-premium news providers.
  • Content-led marketing enhances brand perceptions, with a +10% uplift for familiarity and a +14% uplift in average brand image between test and control. It also drives brand amplification, with a +14% increase in recommendation and a +16% lift in consideration.
  • Integrating the brand drives a greater emotional response and referencing the brand within the content narrative works harder for the advertiser. Integrated content drives a +109% increase in explicit and a +32% uplift in implicit brand positivity. Integrated content also increases key call to action measures of recommendation (+21%) and consideration (+20%).

The month-long study was conducted in October 2015, following the insight that while traditional performance metrics offered a partial story of campaign success, combining them with the measurement of both conscious and subconscious consumer reaction to branded content offered a more rounded view of the effectiveness of content-led marketing campaigns.

On the decision to explore emotional recognition techniques, Pattinson commented: “BBC StoryWorks has used the innovative facial coding methods offered by CrowdEmotion to prove that when made transparent and properly executed, brands can use content-marketing to heighten emotional engagement and enhance brand perceptions with consumers.”

5 principles of content marketing

The key findings from the BBC StoryWorks study have shown five general principles when it comes to content marketing:

  • Be transparent and educate your users;
  • Match the editorial quality;
  • Be clear what your content is trying to achieve and how emotional engagement can support that;
  • Integrating the brand within the narrative will work harder for the brand;
  • Placing in a premium environment will give your content credibility and allow it to flourish.

Methodology:

The research included a sample of 5,153 digital consumers of English language international news across six key markets: Australia, Hong Kong, Singapore, USA, Canada and Germany. It focused around three core measurements – an online quantitative survey, facial coding and Implicit Response Testing. For the unconscious measurement, facial movements were recorded on a second by second basis and then coded into six possible emotions: sadness, puzzlement, happiness, fear, rejection, surprise.

To understand why they were experiencing those emotions, a panel of 20 media experts from executives from media agencies, key global advertisers and academia from around the world helped provide context to the facial coding results. The experts viewed the content tested in the research and rated them for the presence of a number of key factors – such as fun and easy going, thought provoking, cerebral etc. These results were merged with the emotional response to help understand why consumers responded in a certain way.

Launched in June 2015, BBC StoryWorks is a global content marketing team within BBC Advertising that brings together the boldness and innovative qualities of a creative studio with the agility, responsiveness and timeliness of the newsroom.

Editor’s Notes:

About BBC Advertising

BBC Advertising, part of BBC Worldwide, sells advertising and sponsorship solutions on behalf of BBC Worldwide’s commercial portfolio across broadcast, online and mobile platforms globally. Advertising opportunities and further information can be found at: http://advertising.bbcworldwide.com/

About CrowdEmotion

 CrowdEmotion blends clever people to build emotionally charged technologies that foster better relationships for businesses and consumers.  Our products are usable across many industries and applications because our people apply emotion decision making in many different ways. 


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